Shopping Guide

■About shipping charges: All products are shipped free of charge nationwide, but only to destinations within Japan.
Shipping costs for shipments outside of Japan vary depending on the region.

■ Regarding shipping methods, the shipping method will be specified by our store and, as a general rule, customers cannot choose the method.

■Check the delivery status Enter the inquiry number on the delivery company's website to check the status.

■ Regarding delivery time, we use a delivery method that includes a tracking number to ensure that products are delivered to customers.
Generally, it will arrive within 2-3 days after shipping is completed. (It may take 3-4 days for remote islands, etc.)
However, please note that this does not apply to areas where natural disasters or large-scale events are held.

■Regarding damage during shipping: We take great care when packing and preparing for shipment to ensure that the outer box is not scratched or dented, but after being handed over to the delivery company, damage may occur during transport due to some kind of trouble or the delivery company's responsibility.
We ask for your understanding that there may be scratches or dents on the outer box that do not interfere with the use of the main unit.

■If you are not at home If you are not at home when the package is delivered, the delivery company will leave a notice of absence and you will be asked to arrange for redelivery.
In addition, the storage period for packages is 7 days from the date of shipment, and if the storage period expires, the package will be returned to us.

■Returns and exchanges due to customer convenience If you contact us within 14 days of placing your order, we will accept returns or exchanges for unused products.
(Please note that products that have had the protective film removed cannot be returned or exchanged.)

Please note that shipping costs incurred for returns and exchanges will be borne by the customer.

■Regarding returns/exchanges due to initial defects or incorrect delivery: We take every precaution to ensure the quality of our products, but in the unlikely event that you receive a defective product or a product different from the one you ordered, we will accept returns or exchanges.
If there is no exchangeable stock, we will provide a refund.
(Shipping costs will be borne by our store.)

We apologize for the inconvenience, but please contact us at the email address below within 14 days of receiving the product.
MAIL: info-jpw@watchstar.jp

In the case of an exchange, after you return the product to us,
Please note that we will inspect the item and send you a replacement.

In the case of a refund, after you return the product to us,
We will inspect the item and refund you.

*If the following conditions apply, we will not be able to accept exchanges or refunds even if the product is defective.
Please note that this will be repaired.

-Items that show signs of use.
-Products that have had their size adjusted.
・If the box or accessories are dirty or missing ・If the customer determines that the item is defective (determining whether the item is defective or not will be based on our store's standards)

■About the cooling off period The cooling off period is a system that applies to door-to-door sales, etc., but there is no obligation to apply it to mail order sales.
Since our store is a mail order store where customers can make their own decisions and understand and confirm the details of their purchase, the cooling-off period does not apply.

Our products come with a one-year manufacturer's warranty.
In accordance with the warranty regulations, we will repair any defects that occur during normal use free of charge for one year.
For repair requests, please contact us at the email address listed below with your name and contact information.
MAIL: info-jpw@watchstar.jp

[Warranty scope]
Natural failures that occur under normal handling within one year after purchase.
However, batteries are not included.
Free repairs will not be provided in the following cases even within the warranty period.
・Failure or damage caused by carelessness due to incorrect use ・Failure or damage caused by improper repair or modification ・Failure or damage caused by natural disasters ・Changes in appearance such as small scratches that occur during use ・If the retailer and purchase date are not listed on this warranty or if the wording has been altered ・If this warranty is not presented

After the warranty period has expired, repairs will be carried out for a fee.